Last Updated: November 4, 2026

At WAXSAM, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website or purchase products from us.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Full name.
  • Billing and shipping addresses.
  • Email address.
  • Telephone number.
  • Order details and purchase history.
  • Payment transaction information.
  • Website usage and technical information, such as IP address, browser type, and device information.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange international shipping and delivery.
  • Process payments and refunds.
  • Respond to customer inquiries.
  • Provide order confirmations and shipping updates.
  • Prevent fraudulent transactions and protect our website.
  • Improve our products, services, and shopping experience.
  • Comply with applicable legal and regulatory requirements.

We will only use personal information for purposes permitted by applicable law.

3. Payment Processing

Payments made through our website may be processed by third-party payment providers, including Airwallex, Klarna, and other payment methods displayed at checkout.

We do not intentionally store complete payment card numbers or security codes on our own website.

Payment providers process relevant transaction information in accordance with their own privacy policies and applicable security requirements.

4. Sharing Your Information

We may share necessary personal information with trusted third parties, including:

  • Payment service providers.
  • Shipping and logistics companies.
  • Customs brokers and relevant customs authorities.
  • Website hosting and technical service providers.
  • Customer service and fraud prevention providers.
  • Government authorities where required by law.

We do not sell customers’ personal information to third parties.

5. International Data Transfers

As our business operates from China and serves customers internationally, your personal information may be transferred to, stored, or processed in countries outside your country of residence.

Where required by applicable data protection laws, we will implement appropriate safeguards for international transfers of personal information.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Ensure the website functions properly.
  • Remember shopping preferences.
  • Understand website traffic and performance.
  • Improve website functionality.
  • Support marketing activities where permitted.

You can manage cookie preferences through your browser settings or any cookie consent tool available on our website.

Where required by law, we will obtain consent before using non-essential cookies.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, accounting, legal compliance, and dispute resolution.

Retention periods depend on the type of information and applicable legal requirements.

8. Your Privacy Rights

Depending on your country or region, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Object to certain processing activities.
  • Request restrictions on processing.
  • Request a copy of your information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a relevant data protection authority.

To exercise your rights, please contact us using the details below.

9. Children’s Privacy

Our website is intended for general consumers and is not knowingly directed at children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization.

If you believe a child has provided us with personal information, please contact us so that we can review and take appropriate action.

10. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised effective date.

12. Contact Us

For privacy-related inquiries or requests, please contact:

WAXSAM INDUSTRIAL CO., LTD.

Email: waxsam@outlook.com

Telephone: +86 754 87216469

Address: Wenguan Road, Chenghai, Shantou City, Guangdong Province, China 515800