Welcome to WAXSAM. These Terms & Conditions govern your access to and use of our website and purchases made through our online store.
By accessing our website or placing an order, you agree to these terms.
1. About Us
This website is operated by:
WAXSAM INDUSTRIAL CO., LTD.
Registered Address: Wenguan Road, Chenghai, Shantou City, Guangdong Province, China 515800
Email: waxsam@outlook.com
Telephone: +86 754 87216469
2. Products and Product Information
We make reasonable efforts to ensure that all product descriptions, specifications, prices, and images displayed on our website are accurate.
Product images are provided for illustration and reference. Minor differences in color or appearance may occur due to screen settings, lighting, or manufacturing variations.
If a product is materially different from its description, customers may contact us for assistance under our Returns & Refunds Policy and applicable consumer protection laws.
3. Orders and Payment
All orders are subject to acceptance and product availability.
After placing an order, you will receive an order confirmation email.
We reserve the right to contact you if additional information is required to verify or process your order.
Payment must be completed through the payment methods displayed at checkout, which may include credit cards and Klarna where available.
If an order cannot be fulfilled, we will notify you and provide an appropriate cancellation and refund.
4. Pricing and Taxes
All prices and applicable shipping charges will be displayed at checkout before payment.
Depending on your delivery destination, additional customs duties, VAT, import taxes, or other charges may apply.
Any applicable taxes or import charges collected at checkout will be disclosed before you complete your purchase.
5. Shipping and Delivery
Orders are shipped directly from China to the delivery address provided by the customer.
Estimated processing and delivery times are explained in our Shipping Policy.
Delivery dates are estimates unless expressly confirmed otherwise.
If we become aware that an order cannot be shipped within the promised timeframe, we will inform the customer and provide the applicable options, including cancellation and a refund.
6. Returns, Refunds, and Cancellations
Our Returns & Refunds Policy explains the procedures for returns, cancellations, replacements, and refunds.
Nothing in these Terms & Conditions limits any mandatory consumer rights available under applicable law.
7. Product Warranty and Consumer Rights
Products are covered by any mandatory statutory guarantees and consumer protection rights applicable in the customer’s country.
Any additional commercial warranty will be described separately where offered.
Customers experiencing product quality issues may contact our customer service team for assistance.
8. Intellectual Property
All website content, including text, photographs, graphics, logos, product descriptions, and design elements, is owned by or licensed to WAXSAM unless otherwise stated.
You may not reproduce, distribute, or commercially use our website content without prior written permission.
9. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
We are not responsible for delays or disruptions caused by circumstances beyond our reasonable control, provided that this does not affect any mandatory consumer rights.
10. Privacy
We process personal information in accordance with our Privacy Policy.
By placing an order, you acknowledge that your information may be used to process payments, arrange shipping, provide customer support, and meet applicable legal obligations.
11. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be published on this page with an updated revision date.
The terms applicable to an order are those in effect when the order is placed, subject to mandatory applicable law.
12. Governing Law
These Terms & Conditions are subject to the laws applicable to the transaction, without limiting any mandatory consumer protection rights that apply in the customer’s country of residence.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact:
WAXSAM INDUSTRIAL CO., LTD.
Email: waxsam@outlook.com
Telephone: +86 754 87216469
Address: Wenguan Road, Chenghai, Shantou City, Guangdong Province, China 515800
