At WAXSAM, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Shipping Origin
All orders are processed and shipped directly from China.
We currently offer international shipping to selected destinations in the United States and Europe.
Please note that international shipments may be subject to customs inspections, import duties, taxes, and other regulations in the destination country.
2. Order Processing Time
Orders are normally processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays in China.
During peak seasons, promotional periods, or periods of unusually high demand, processing may take longer. If there is a significant delay, we will contact you.
3. Estimated Delivery Times
Estimated delivery times after dispatch are as follows:
- United States: 7–15 business days.
- European countries: 8–18 business days.
These are estimates, not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, weather conditions, and local delivery services.
Please check the estimated delivery information displayed at checkout before placing your order.
4. Shipping Costs
Shipping costs are calculated based on the destination, product weight, package dimensions, and selected shipping method.
The applicable shipping cost will be displayed at checkout before payment is completed.
We do not charge additional shipping fees after an order has been confirmed unless the customer has expressly agreed to the additional charge.
5. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number, where tracking is available.
Please allow 2–5 business days for tracking information to become active after dispatch.
You can use the tracking number on the carrier’s website to follow your shipment.
6. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless otherwise expressly stated at checkout, these charges are not included in the product price or shipping fee and may be payable by the customer.
Customs clearance procedures and related delays are outside our direct control. However, we will assist customers with reasonable shipping documentation and shipment inquiries when necessary.
7. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery period, please contact us at:
Email: waxsam@outlook.com
Please include your order number and tracking number.
We will investigate the shipment with the relevant shipping carrier and assist you in resolving the issue.
If an order is confirmed lost in transit, we will work with you to arrange an appropriate replacement or refund.
If we cannot ship an order within the promised shipping timeframe, we will notify you and provide the applicable options, including cancellation and a refund.
8. Incorrect or Damaged Items
If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.
Please provide:
- Your order number.
- Clear photographs or videos of the issue.
- A brief description of the problem.
We will review your claim and arrange an appropriate solution, which may include a replacement, refund, or other agreed resolution.
Your statutory consumer rights are not affected by this policy.
9. Contact Information
For shipping-related questions, please contact:
WAXSAM INDUSTRIAL CO., LTD.
Email: waxsam@outlook.com
Telephone: +86 754 87216469
Address: Wenguan Road, Chenghai, Shantou City, Guangdong Province, China 515800
